Effective Date: February 26, 2026
Privacy Policy
Zynva is a clinic management software product owned and operated by ZixingGlobal ("Company", "we", "us", or "our").
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Zynva ("Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Scope
This Privacy Policy applies to:
- Clinic owners and staff using Zynva
- Visitors to www.zynva.in
- Individuals communicating with our support or sales team
Zynva acts as:
- A Data Processor for clinic and patient data
- A Data Controller for account, billing, and website data
2. Information we collect
A. Account information
We may collect:
- Full name
- Email address
- Phone number
- Clinic name
- Billing address
- GST details (if applicable)
- Login credentials (encrypted)
B. Clinic data (processed on behalf of clinics)
Clinics may store:
- Patient names
- Contact details
- Medical history
- Treatment records
- Before and after treatment images
- Prescriptions
- Billing and invoice data
This data is owned and controlled by the respective clinic.
C. Technical information
We may automatically collect:
- IP address
- Browser type and version
- Device information
- Usage logs
- Cookies and analytics data
3. How we use information
We use collected information to:
- Provide, operate, and maintain the Service
- Manage subscriptions and billing
- Improve features and user experience
- Provide customer support
- Ensure security and prevent fraud
- Comply with legal obligations
We do NOT sell clinic or patient data.
4. Data processing role
Clinic data: Zynva acts strictly as a data processor. The clinic is the data controller and is responsible for obtaining patient consent and complying with applicable healthcare and data protection laws.
Account and website data: ZixingGlobal acts as the data controller.
5. Data security
We implement reasonable security measures including:
- HTTPS encrypted communication
- Secure cloud infrastructure
- Role-based access control
- Access logging and monitoring
However, no method of transmission or storage is 100% secure. Use of the Service is at your own risk.
6. Data retention
We retain:
- Account data while subscription is active
- Clinic data as long as the account remains active
- Backup data for a limited period for disaster recovery
Upon termination, data may be deleted after a reasonable retention period unless required by law.
7. Data sharing
We may share information with:
- Cloud hosting providers
- Payment gateways
- SMS or email service providers
- Legal authorities when required by law
All third-party service providers are contractually obligated to maintain confidentiality and security.
8. Cookies and analytics
We use cookies and analytics tools to:
- Improve website performance
- Understand user behavior
- Enhance user experience
You may disable cookies through your browser settings.
9. User rights
Subject to applicable law, users may have the right to:
- Access personal data
- Correct inaccurate information
- Request deletion of data
- Withdraw consent (where applicable)
Patients must contact their respective clinic for requests related to medical records.
10. Children's privacy
Zynva is not intended for individuals under 18 years of age. We do not knowingly collect personal data directly from minors.
11. International users
If you access the Service from outside India, you acknowledge that your information may be transferred to and processed in India or other countries where our service providers operate.
12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date.
Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
13. Contact information
ZixingGlobal
Email: support@zynva.in
Website: https://www.zynva.in
